National Community Renaissance
  • Rancho Cucamonga, CA, USA
  • Full Time

National Community Renaissance offers a comprehensive benefit package including, medical, dental, vision, 401(k) plan with match, Life Insurance, LTD, FSA, paid holidays, vacation, and sick time.


"Together, we transform lives and communities!"

 

National Community Renaissance (CORE) is seeking an Apartment Maintenance Manager (or Resident Services Manager) to join our property management team. CORE is one of the nation's largest non-profit affordable housing developers with a 20-year track record in community revitalization. We transform the economic and social future of communities by building quality, affordable housing combined with best practice social services to improve the self-sufficiency of our residents.

 

National Community Renaissance C.O.R.E. Values:

COMMUNITY - Through our high-quality construction and social services, we build great communities where our residents and neighbors can thrive.

OPTIMISM - We believe in the ability of people to strive for better lives, and we help provide them with the means to achieve their dreams.

RESPECT - We serve our residents, partners, and employees with utmost respect.

EXCELLENCE - We strive for the highest standards in design, construction, property management, and customer service.

 

Benefit Summary:

National Community Renaissance offers a comprehensive benefit package including, medical, dental, vision, 401(k) plan with match, Life Insurance, LTD, FSA, paid holidays, vacation, and sick time.

 

The Resident Services Manager reports directly to the VP of Captal Projects.  The Resident Services Manager coordinates with respective Regional Property Managers on a daily basis and is responsible for managing all maintenance personnel, sub-contractors and vendors in the performance of all phases of maintenance and minor construction for the apartment community.

 

RESPONSIBILITIES

  • Maintain and keep apartment interiors and exteriors in superior condition.
  • Ensure maintenance shops are organized and safe.
  • Provide Property Managers with updates of all maintenance performed, all areas of concerns, and personnel status.
  • Oversee all CORE properties to ensure conformance with the Resident Service Department Operating Manual.
  • Decrease expense in maintaining CORE properties.
  • Control expenditures, inventory and tools.
  • Directly responsible for major troubleshooting.
  • Conduct safety meetings.
  • Continuously trains and develops personnel to achieve maximum growth potential.
  • Recruit and select only the highest qualified individuals.
  • Manage personnel with declining performance standards ensuring standards are maintained.
  • Conduct bi-annual evaluations.
  • Review all other evaluations within the department.
  • Create and maintain a positive, stimulating and safe working environment.
  • Other duties that may be needed or required as directed by the Regional Manager.
  • Achieve customer satisfaction through responsiveness to needs, enhanced communication and unparalleled professionalism.
  • Manage all special projects.
  • Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stay at locations away from the employee's home.
  • Other duties as requested.

 

SKILLS

  • Must possess ability to serve as a resource to others in the resolution of complex problems and issues.
  • Rely on experience and judgment to plan and accomplish assigned goals.  May orient, train, assign and check the work of lower level employees. 
  • Ability to work with and understand persons of all ethnic and family backgrounds.
  • Must demonstrate initiative, professionalism, integrity and exercise confidentiality in all areas of performance.
  • Maintain work pace appropriate to given work load.
  • Perform complex and varied tasks.
  • Relate to others beyond giving and receiving instructions.
  • Basic budgeting knowledge and understanding.
  • Ability to forecast future projects and forward plan.

 

EXPERIENCE

The Resident Services Manager should have the following minimal knowledge, skills and abilities:

  • Five or more years of experience in a supervisory role within apartment maintenance.
  • High school education or equivalent is needed with proficiency in both verbal and written communication skills.

 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

  • Exposure to various types of weather conditions.
  • Standing, walking
  • Pushing/pulling
  • Crawling/kneeling
  • Twisting/carrying
  • Working with hands
  • Driving
  • Operate computer and office equipment.

 

National Community Renaissance is an equal opportunity employer.

National Community Renaissance
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